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Veritherm Return policy

Last updated 25th February 2021

Thank you for your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our returns policy.


All returns must be postmarked within seven (&) days of the purchase date. All returned items must be in new and unused condition, with all the original tags and labels attached.

Return process

To return an item, please email customer service at you obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Redbarn Group Limited T/A Veritherm
Attn: Returns
Priebe Building, Redbarn Drive
Hereford, Herefordshire HR4 9DX
United Kingdom

Please note, you will be responsible for all return shipping charges, we strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item(s), we will process your return or exchange. Please allow at least fourteen (14) days from receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:
+44 (0)1432 663107